Accessibility

Sensory Resources

The museum, in collaboration with Autism Up, a local not-for-profit organization that supports individuals on the autism spectrum, provides families opportunities to experience the museum before it opens to the general public through its Sensory Friendly Sunday program. Children have access to designated quiet areas that include sensory friendly toys, light and sound reduction, and extra visual safety signage.

Additionally, the museum offers alternatives for children who prefer quieter activities, including craft tables, book nooks, and aquariums. Guests who require a quiet space have access to the museum’s guest rests, located on the first and second floors of the museum.

Download The Strong’s Bloomberg Connects app for mobile-friendly social stories and multilingual exhibit descriptions.

Social Stories

• Getting Ready to Visit the Museum
• Visiting the American Comic Book Heroes: The Battle of Good vs. Evil Exhibit
• Visiting the Berenstain Bears Exhibit
• Visiting the Build, Drive, Go! Exhibit
• Visiting the Can You Tell Me How to Get to Sesame Street? Exhibit
• Visiting the Dancing Wings Butterfly Garden
• Visiting the eGameRevolution Exhibit
• Visiting the Game Time! Exhibit
• Visiting the Imagination Destination Exhibit
• Visiting the One History Place Exhibit
• Visiting the Play Lab
• Visiting the Play Pals Exhibit
• Visiting the Reading Adventureland Exhibit
• Visiting the Skyline Climb Ropes Course
• Visiting the Toy Halls of Fame Exhibit
• Visiting the Wegmans Super Kids Market Exhibit

Wheelchairs

The museum offers a limited supply of complimentary wheelchairs, available on a first-come, first-served basis. All public entrances (and most exhibit areas) are accessible by wheelchair, scooter, stroller, and walker.

Designated Therapists, Caregivers, or Interpreters

General museum admission is available at no additional cost to licensed care providers and interpreters for visitors requiring assistance. These care providers and interpreters must provide an employee badge from a licensed facility and a matching photo ID, and will only receive complimentary admission when their client pays general museum admission. The Canadian Access 2 card is not accepted.

Digital Map

Download The Strong Museum map on your iPhone or Android device to get turn by turn directions or visit our web map.

Riding the Train and Carousel

Caregivers assisting guests on The Strong Express Train or Elaine Wilson Carousel may ride free of charge. Please see a museum host for more information.

Elevators

The Strong has three conveniently located elevators that allow guests access to the museum’s second floor.

Benches

An ample number of benches are located throughout the museum’s two floors of interactive exhibits, allowing guests a place to rest.

Parking

Accessible parking spaces can be found on levels one, two, and three of the museum’s parking garage. A disabled parking placard or license plate is required.

Self-Guided Mobile Tours

Self-guided tours are available in written and audio format via The Strong Museum’s Bloomberg Connects app. The app also includes an easy-to-follow floor plan and exhibit descriptions in multiple languages.

Closed Captioning

The museum offers exhibition labels (available in English) that display content information about the artifacts and the concept behind each exhibit/display.

ASL Interpreters

ASL Interpreters or additional accommodations such as DeafBlind requests should be made two weeks in advance by contacting Cathy DeBellis at cdebellis@museumofplay.org. 

Service Animals

Service animals are welcome in the museum. All service animals must remain on a leash or harness at all times. With the exception of service animals, no domesticated animals of any kind can be admitted into the museum.

Family Restrooms

An ample number of restrooms are scattered throughout the museum, including two family restrooms on the first floor and one on the second floor. All restrooms are wheelchair accessible and include changing tables for infants and toddlers. The family restroom on the right, behind Imagination Destination, also includes a changing table for families caring for older children and adults.

Guest Rest Rooms

The museum offers three guest rest rooms when you need a quiet, out-of-the-way space for you and your child. Guest Rests are located in the G. Rollie Adams Atrium on the first floor and in the Academy of Interactive Arts and Sciences and Age of Empires exhibits on the second floor.

Headphones

Noise-cancelling headphones are available upon request at the admissions desk. Guests are asked to leave a driver’s license as collateral while borrowing the headphones.

First Aid

Museum security staff is certified in First Aid and CPR. If assistance is required, please notify a host or a security officer.