The Strong welcomes guests of all abilities and is committed to providing quality, accessible experiences. If you have questions about any of the museum’s services, please contact Guest Information Services at 585-263-2700. If you have a question during your visit, please see a museum host.
The museum supports different learning styles and abilities. To facilitate the best experience for guests on the autism spectrum or with other social and communication differences, a number of Social Stories are available. The Strong thanks Autism Up for their assistance in creating these materials.
Service animals are welcome in the museum. All service animals must remain on a leash or harness at all times. With the exception of service animals, no domesticated animals of any kind can be admitted into the museum.
Limited free parking is available at the museum for all guests during regular museum hours on a first-come, first-served basis. A drop-off loop is available at the main entrance to the museum.
On high visitation days, the museum lot may reach capacity. If space is not available on site at the time of your visit, additional parking is available at neighboring municipal garages for a fee. The Strong is not responsible for fees incurred at off-site locations. (RV drivers: RV parking is limited; early arrival is advised.)
Wheelchairs, Strollers, and Elevators
Most areas of the museum are wheelchair and stroller accessible, including the Skyliner Diner, which has a ramp on the far left rear corner, and the upper portion of Reading Adventureland, which has a ramp behind the Upside-Down Nonsense House.
The museum offers complimentary use of a limited number of wheelchairs that are available on a first-come, first-served basis.
A limited number of strollers are also available. Guests who bring their own stroller may take it along anywhere in the museum. Valuables should not be left in unattended strollers.
Elevators are located near the library desk across from Field of Play and in the Caterpillar Atrium.
Family Restrooms and Guest Rests
An ample number of restrooms are scattered throughout the museum, including two family restrooms near the Kid to Kid exhibit. Changing tables are available in all restrooms.
Guest Rest rooms located next to One History Place and in the Caterpillar Atrium are available to guests who need a quiet, out-of-the-way space to take a break with their child.
All bathrooms and Guest Rests are wheelchair accessible.
Restrooms on the second floor are temporarily closed for upgrades.
Museum security staff is certified in First Aid and CPR. If assistance is required, please notify a host or a security officer.
The Strong’s building and grounds are smoke-free environments. Smoking, including smokeless electronic cigarettes, is strictly prohibited anywhere on The Strong’s property.