Frequently Asked Questions

$10 Renewal Discount: Renew before your membership expires and save $10! A promo code will be emailed to the email on your membership account the month your membership expires.

Supplemental Nutrition Assistance Program (SNAP) Discount: SNAP EBT cardholders receive a $74 discount on a Basic or higher level membership. This discount cannot be applied online. Present your SNAP card at the admissions desk to receive this discount. Not available online.

Active-Duty Military and Veteran Discount: Active-duty and veterans with proper ID receive a $20 discount on a Basic or higher level membership. This discount cannot be applied online. Present valid active-duty or veteran ID at the admissions desk to receive this discount. Not available online.

Yes, the membership becomes active as soon as your payment is processed. You will receive an email with instructions to download an Apple Wallet/Google Wallet digital card and a pdf barcode that you can use to scan in.

Yes, visit the Member Only Tickets Store. You will need your member ID number to access this store.

No, if you renew early, we will add one year to your existing membership. You will not lose any time. Your parking validations will be reset when you renew and any unused validations will be lost. If you do not want to lose your validations, please renew after you have used all of your validations. Parking validations do not roll over to the next membership term.

Yes! Using your member ID number, you can download a digital card to Apple Wallet or Google Wallet here museumofplay.org/membercard

The Strong is a 501(c)(3) not-for-profit educational organization supported in part by membership contributions. Memberships at the Sustaining- level ($500) and higher are tax deductible to the extent that the law allows. Please consult your tax advisor.

Membership is non-refundable, non-transferable, and cannot be placed on hold. Fees and benefits are subject to change without notice. Membership may not be shared by multiple households. Photo ID and membership cards are required at each museum visit. Name changes will incur a $5 processing fee.

This membership is a revocable license for the member and permitted guests. Members and permitted guests are subject to the rules and regulations of The Strong. Members and guests assume all risks and dangers of personal injury, property damage, and other hazards incidental or in any way related to the visit, whether occurring prior to, during, or subsequent to the visit and releases The Strong, its trustees, officers, employees, agents, and affiliates from any and all liability for same arising from the visit. The Strong reserves the right to expel from the premises any person and/or revoke the membership, without refund, of any member where the presence or conduct of the member or guest is deemed objectionable by The Strong in its sole discretion, or who fails to comply with any and all security measures and applicable laws. The Strong reserves the right to limit articles brought onto the premises, and to limit large bags and similar items. Flash photography is prohibited; and still and video images may not be reproduced for commercial use without written consent from The Strong.

The Strong manages Members’ personal information in accordance with applicable law. The Strong may use Members’ personal information to provide goods and services, research, and send certain marketing and other materials of The Strong to Members.

Basic-level memberships include six (6) free parking validations. After all validations are used, members pay $5 to park. The Benefactor-level ($300) and above receive 12 parking validations. The parking validations are electronically attached to your membership account. You will not receive physical parking passes.

Insert or scan your parking ticket where indicated. Then, scan your membership card. If you have validations available, one will be used to discount the parking to $0. If no validations are available, the fee to park is $5. If you use your digital member card on your phone, do not hold the phone directly on the scanner glass.

Yes, members can purchase a parking value pack for $25—six validations for the price of five!  Visit the admissions desk or call the museum at 585-263-2700 x409.

This upgrade feature allows a member to bring a different guest each time they visit the museum. Limit one guest per membership and one use per day. Only available on the Basic level. Visit the admissions desk to upgrade or call 585-263-2700 x409.

No, we consider your children members, a guest (i.e., a babysitter, grandmother, etc.) can accompany them to the museum using the +1 Guest feature without the named adults present. The guest accompanying your children must present your membership card at the time of admission.

With this benefit, Strong museum members will receive a 50% general admission discount for up to six people at participating ACM Reciprocal Network museums. The card holder must be present with their Strong Museum membership card showing the ACM Reciprocal Network logo. For more information and a list of participating museums, please visit www.findachildrensmuseum.org. Nearby participants are Explore & More in Buffalo, Sciencenter in Ithaca, The Most in Syracuse, and the Children’s Museum of Oswego.

The Strong provides a 50% general admission discount for up to six people who show a valid membership card with the red R ACM Reciprocal Network logo and a photo ID. This discount only applies to museum admission tickets. The museum will not refund admission for guests that do not have a valid membership card with ACM Reciprocal Network logo at the time of admission. This discount is not available online.