Membership FAQs



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Do I need to make a reservation online before visiting?

No, members no longer need to reserve tickets online. Members may come to the museum at any time with just their membership card and photo ID. Your membership card is the key to entering the museum and accessing your parking validations. Bring it every time you visit.

Does the museum have a digital membership card?

Not yet, but you can still use your phone with your membership card. 

  • Take a picture of your membership card with your phone and then present the picture when you check-in. We can scan the picture directly from your phone.
  • Use an app like Key Ring, Stocard, or Pass2u to create a digital membership card on your phone. We can scan the barcode from the app on your phone.

Are you extending memberships due to the COVID19 closure?

All memberships that were active when the museum closed on March 13 have been automatically extended three months. Members may pick up a new card the next time you visit the museum.

Parking Questions

How do I use the parking kiosks?

Insert your parking ticket at the exit gate or walk-up kiosk, then scan your membership card where indicated. One of your member validations will be used to open the gate or validate your parking ticket. If you are out of validations, you will be charged $5. Walk-up kiosk cannot validate tickets within 30 minutes of entering garage. If you forget your membership card, you will be charged $5. Watch this short how-to video to learn more.

Will members have to pay for parking?

Basic-level memberships include six (6) free parking validations. After all validations are used, members pay $5 to park. Benefactor-level and other high-level members receive 12 parking validations. When entering the garage, take a parking ticket from the gate kiosk. Bring the parking ticket and your membership card to the museum admissons desk to get validated. Do not lose your ticket. You need it to exit the garage. 

Will the museum have a free surface lot in addition to the parking garage?

No, the only parking at the museum is in the garage.

Will I receive physical parking vouchers when I purchase my membership?

The parking validations will be electronically attached to your membership card. You will not receive physical vouchers. Bring your membership card to the front desk to use your parking validation.

I’ve used all the parking validations included with my membership. Can I purchase more?

Yes, members can purchase a 5-pack of additional parking validations for $20. These will be attached to your membership like the original validations included with your membership. Please visit the museum admissions desk or call the museum at 585-263-2700 to purchase. Parking validations expire when the membership expires.

Add-a-Guest Upgrade Questions

What is the Add-a-Guest feature?

This upgrade features allows a member to bring a different guest each time they visit the museum. The member must accompany the guest. Limit one Add-a-Guest per membership and one use per day.

Do the adult members named on the membership need to be present to use the Add-a-Guest?

The Add-a-Guest can be used whenever a member is present. As we consider your children members, a guest (i.e., a babysitter) can accompany them to the museum using the Add-a-Guest feature without the named adults present. The guest accompanying your children must present your membership card showing you have Add-a-Guest at the time of admission.

Can my babysitter use the Add-a-Guest to bring my kids to the museum when I can't attend?

Yes. If you have Add-a-Guest, it will be printed on the named member's membership card. The babysitter can bring your membership card and your kids to the museum and receive free member admission. The membership card is required to receive member admission and the Add-a-Guest feature may only be used once per day.

Will I receive a separate card with the Add-a-Guest feature?

No, there isn't a separate card for Add-a-Guest. The members named on the membership will have Add-a-Guest printed on their membership card. If you are unable to visit but would like to send your babysitter to the museum with your kids, give your membership card to your babysitter and they will receive free member admission. The Add-a-Guest feature may only be used once per day.

I would like to purchase the Add-a-Guest feature for my current membership, can I do it online?

Unfortunately, we are unable to sell just the Add-a-Guest feature online. This feature can be quickly purchased at the admissions desk when you visit. Or, you can call the membership office at 585-263-2700 during our regular office hours and we can take your order over the phone.

Membership Purchase and Renewal Questions

Can I renew a membership online?

Yes, click the 'Renew Your Membership' button on the main membership page. The Strong recently switched to a new membership database and all members were issued new ID numbers. In order to use this online renewal form, you need your new membership ID number that begins wtih 5000. If you do not have your new ID number, please contact the membership office at info@museumofplay.org and we would be happy to assist you. The number on your current membership card will not work.

If I renew before the month my membership expires, will I lose any time on the renewed membership?

If you renew early, we will add one year to your existing membership. You will not lose any time. You will receive the full 12 months of membership you purchased. Your parking validations will be reset when you renew and any unused validations will be lost. If you do not want to lose your validations, please renew after you have used all of your validations. 

If I order a membership online, can I use it right away?

Yes, the membership becomes active as soon as your payment is processed. Bring your photo ID to the front desk with the confirmation email. We will be able to and let them know you purchased a membership online. We will look up your membership record with your photo ID.

ACM Reciprocal Network Questions

What is the ACM Reciprocal Network benefit?

With this benefit, Strong museum members will receive a 50% general admission discount for up to six people at participating ACM Reciprocal Network museums. The card holder must be present with the membership card showing the ACM Reciprocal Network logo to receive discounted admission. This is an excellent benefit for families that travel often. Explore & More in East Aurora and the Sciencenter in Ithaca are the nearest ACM Reciprocal Network museums. For more information and a list of participating museums, please visit findachildrensmuseum.org. All Basic-level memberships purchased November 1, 2018 and later will include the ACM Reciprocal Network discount. 

I hold a membership to another museum with the ACM Reciprocal Network benefit. What is The Strong's reciprocal admission policy?

The Strong provides a 50% general admission discount for up to six people who show a valid membership card with the ACM Reciprocal Network logo and a photo ID. This discount may not be combined with any other discount and does not apply to Dancing Wings Butterfly Garden admission. The museum will not refund admission for guests that do not have a valid membership card with ACM Reciprocal Network logo at the time of admission.

What discounts are included with the ACM Reciprocal Network benefit?

Museums participating in the ACM Reciprocal Network offer 50% off general admission for up to six (6) people. Additional visitors in your group will be asked to pay full admission. The membership cardholder must be one of the six (6) people. ID may be required.

Reciprocal privileges do not extend to discounts for gift shop or café purchases, parking, museum special events, programs, summer camps or birthday parties.

General Membership Questions

I’m a grandparent, what membership will work for me?

The Basic-level memberships will cover two named grandparents and any four children (age 18 and younger). 

I've lost my membership card, what should I do?

You can still visit the museum without your membership card. The front desk can look up your membership record using your photo ID. Please send an email to info@museumofplay.org or stop by the museum admissions desk to request a new card. Your first card reprint will be complimentary; future reprints will incur a $5 processing fee.

How long does it take to get my permanent membership card?

If you purchase your membership at the museum, you will receive your cards on the spot. If you purchase online, you can pick up your cards using the confirmation email that is sent to you. For membership sales done over the phone or through the mail, membership cards are typically mailed within 5-7 business days. We request all members bring their membership card when they visit the museum to help keep the admissions line moving. If you forget your card or you have lost your card, we will use your photo ID to look up your membership. Both adults on a membership must always present photo ID.

How do I add a child to my membership?

All Basic-level memberships include free admission for up to four children or grandchildren age 18 or younger per visit. If more than four children visit with you and you would like them included on your membership for the entire year, you can upgrade your membership for $20 at the admissions desk or by calling the membership office at 585-263-2700. If more than four children visit with you only occasionally, it may be more economical to pay their general admission for that day ($18). Children under age 2 are always free.

What do you mean by “two named adults?”

A membership may be set up for one or two adults (age 18 or older) who reside in the member household. If only one adult lives in the household, only that adult may be listed on the membership. If you bring adults who live outside of the member household often, consider the Add-a-Guest feature (add $40 to any level). This feature allows you to bring one guest free of charge each time you visit.

My spouse will never visit; can I name someone else in his or her place?

You may if the other adult lives in the household. If the adult lives outside the member household, you will need the Add-a-Guest feature to receive free admission (add $45 to any level).

Why do I need to provide photo ID every time I visit?

We do this to protect the value of your membership. Should your card ever get lost or stolen, photo ID prevents abuse and misuse. Each adult member must provide photo identification when visiting the museum.

How do I update my contact information?

Please contact the membership office at 585-263-2700, info@museumofplay.org, or stop by the museum admissions desk with your new contact information. We will update your record accordingly.

Is membership to The Strong museum tax deductible?

The Strong is a 501(c)(3) not-for-profit educational organization supported in part by membership contributions. Memberships at the Benefactor level and higher are tax deductible to the extent that the law allows. Please consult your tax advisor.

Is there a membership discount for military personnel?

The museum also offers a $5 discount on annual membership fees (any membership level) for United States active-duty military and military veteran (Air Force, Army, Coast Guard, Marines, Navy, and National Guard) families who present appropriate and valid identification at the time of purchase or renewal. Identification must be current and valid based on the expiration printed on them. Please visit the museum admissions desk with your ID. Discount may not be combined with other offers.

Terms and Conditions of Membership

Membership is non-refundable, non-transferable, and cannot be placed on hold. Fees and benefits are subject to change without notice. Membership may not be share by multiple households or used by daycare or babysitting services. Photo ID and membership cards are required at each museum visit. Name changes will incur a $5 processing fee along with proof of residency and old membership cards (limit one).
 
This membership is a revocable license for the member and permitted guests.  Members and permitted guests are subject to the rules and regulations of The Strong. Members and guests assume all risks and dangers of personal injury, property damage, and other hazards incidental or in any way related to the visit, whether occurring prior to, during, or subsequent to the visit and releases The Strong, its trustees, officers, employees, agents, and affiliates from any and all liability for same arising from the visit. The Strong reserves the right to expel from the premises any person and/or revoke the membership, without refund, of any member where the presence or conduct of the member or guest is deemed objectionable by The Strong in its sole discretion, or who fails to comply with any and all security measures and applicable laws. The Strong reserves the right to limit articles brought onto the premises, and to limit large bags and similar items. Flash photography is prohibited; and still and video images may not be reproduced for commercial use without written consent from The Strong.

The Strong manages Members’ personal information in accordance with applicable law. The Strong may use Members’ personal information to provide goods and services, research, and send certain marketing and other materials of The Strong to Members.