Group Reservation Policies
All group reservations must be submitted online at least two weeks in advance of your visit and are subject to availability. Field trip reservations must be submitted at least 30 days in advance. Space fills up quickly so book early!
Group reservations are generally processed in 3–4 business days. You will receive an invoice via email confirming your visit. If you do not receive an invoice, please contact us at info@museumofplay.org.
Full payment or purchase order is due two weeks in advance of your visit date. Unpaid reservations will be cancelled. Group reservations are not refundable.
Chaperones
Children must be supervised at all times. The museum requires one adult chaperone for every five paid students. These chaperones are included free of charge. Teachers, aides, and any additional adults are considered chaperones and must be included in your adult count. We will calculate the number free. Any additional chaperones visiting with your group will pay the regular admission rate of $25 per person.
Chaperones will need to purchase a ticket to enter the butterfly garden with field trips and youth groups.
The fee to park in the garage is $7 for any chaperones that drive on their own.
Lunch
A lunch space can be reserved for your group if available. Lunch periods last 30 minutes. We will attempt to schedule your entire group in one lunch period; however, large groups may be scheduled over multiple lunch periods.
Groups may bring a bagged lunch or order from the food court. Lunch bags will be stored on labeled carts in the lunchrooms. We cannot refrigerate or reheat any lunches.
Buses
Buses drop off at the museum entrance located on Adventure Place. Do not leave the bus until a museum staff member instructs you to do so. Ensure you have your bus driver’s phone number.
The museum does not have bus parking onsite. Buses may park offsite in a lot located off Alexander Street. This lot is located about two blocks from the museum. See Bus Parking Map.
Maximum vehicle height for the parking garage is 8’ 2”.
Other Helpful Information
Please determine chaperone-student groupings and review the museum map before arriving at the museum.
A museum staff member will provide a brief museum orientation when you arrive.
Visit the Accessibility page for social stories and information about accommodations for students with special needs. If a student requires a 1:1 aide, please note that on the group visit request form.
Museum security staff are certified in first aid and CPR. If assistance is required, please notify museum staff.