Sesame Street exhibit is closed. The butterfly garden opens at 1 p.m.

Membership FAQs

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Can I renew a membership online? 

Yes, choose the level of membership you would like to renew from the chart on the main membership page and fill-out the form with your information. Your payment will automatically link to your existing membership and renew it for another year. Unfortunately, you will need to re-enter the member names and address. At this time, there isn't a way to enter a membership ID number and have the form automatically populate with your information. We are working with our database vendor to add this capability in the future. If you are renewing a gift membership, check the box labeled THIS IS A GIFT and fill-out the form with the gift recipient’s information. Your payment will automatically link to the existing gift membership and renew it for another year. 

Can I order a gift membership online?

Yes, any membership level can be made into a gift by checking the box labeled THIS IS A GIFT (select the level you would like to purchase from the main membership page). You can include a special message with the membership cards and choose where the membership cards should be mailed.

Can I enter my membership number and renew quickly online?

At this time, there isn't a way to enter a membership ID number. You will need to re-enter the member names and address. We are working with our database vendor to add this capability in the future. Your payment will automatically link to your existing membership and renew it for another year.

If I renew before the month my membership expires, will I lose any time on the renewed membership?

No, if you renew early, we will add one year to your existing membership. You will not lose any time. You will receive the full 12 months of membership you purchased. For example, if your membership expires December 31, 2016 and you renew in November, your renewed membership will expire December 31, 2017. 

I’m a grandparent, will membership work for me?

Yes, the Basic and Patron level memberships will cover two named grandparents and up to four of their grandchildren (age 17 and younger). Choose a higher level if you would like to cover more than four grandchildren.

If I order a membership online, can I use it right away?

Yes, the membership becomes active as soon as your payment is processed. Bring your photo ID to the front desk and let them know you purchased a membership online. We will look up your membership record with your photo ID.

I've lost my membership card, what should I do?

You can still visit the museum without your membership card. The front desk can look up your membership record using your photo ID. Please send an email to membership@museumofplay.org or stop by the museum admissions desk to request a new card. Your first card reprint will be complimentary; future reprints will incur a $5 processing fee.

How long does it take to get my permanent membership card?

Permanent membership cards are typically mailed within 3-5 business days. We request all members bring their membership card when they visit the museum to help keep the admissions line moving. If you forget your card or you have lost your card, we will use your photo ID to look up your membership. Both adults on a membership must always present photo ID.

What is the Add-a-Guest feature?

This upgrade allows members to bring one guest free-of-charge when visiting the museum. The guest does not need to be the same person each time this feature is used. Also, an adult not named to the membership may use this feature to bring the member’s children to the museum without the named adult member present. Membership card must be presented at the time of admission. Limit one Add-a-Guest per membership and one use per day.

How do I add a child to my membership?

All basic memberships include free admission for up to four resident children or grandchildren age 17 or younger per visit. If more than four children visit with you and you would like them included on your membership for the entire year, you can upgrade your membership for $20. You can upgrade your membership at any time by stopping by the admission desk or calling the membership office at 585-263-2700 x254, Monday through Friday, 8 a.m. to 4 p.m. If more than four children visit with you only occasionally, it may be more economical to pay their general admission for that day ($13.50). Children under age 2 are always free.

What do you mean by “two named adults?”

A membership may be set up for one or two adults (age 18 or older) who reside in the member household. If only one adult lives in the household, only that adult may be listed on the membership. If you bring adults who live outside of the member household often, consider the Add-a-Guest feature (add $40 to any level). This feature allows you to bring one guest free of charge each time you visit.

My spouse will never visit; can I name someone else in his or her place?

You may if the other adult lives in the household. If the adult lives outside the member household, you will need the Add-a-Guest feature to receive free admission (add $40 to any level).

Why do I need to provide photo ID every time I visit?

We do this to protect the value of your membership. Should your card ever get lost or stolen, photo ID prevents abuse and misuse. Each adult member must provide photo identification when visiting the museum.

We have a new nanny, how do I get a new nanny card?

Please contact the membership office at 585-263-2700 x254, membership@museumofplay.org, or stop by the museum admissions desk. We must have the previous nanny’s card returned to the museum before a new card can be issued. There is a $5 processing fee when changing nannies.

How do I update my contact information?

Please contact the membership office at 585-263-2700 x254, membership@museumofplay.org, or stop by the museum admissions desk with your new contact information. We will update your record accordingly.

What is the ACM Reciprocal Network benefit on Patron memberships?

Current members at the Patron level and higher will receive a 50% general admission discount for up to six people at participating museums within the American Children’s Museum (ACM) Reciprocal Network. The Strong's Membership Team will affix a special sticker to your permanent membership cards. You must present your membership card with the ACM sticker to receive this discount. For more information and a list of participating museums, please visit childrensmuseums.org.

I hold a membership to another museum with the ACM Reciprocal Network benefit. What is The Strong's reciprocal admission policy?

The Strong provides a 50% general admission discount for up to six people to guests who show a valid membership card with the ACM Reciprocal Network logo and a photo ID. This discount may not be combined with any other discount and does not apply to Dancing Wings Butterfly Garden admission. The museum will not refund admission for guests that do not have a valid membership card with ACM Reciprocal Network logo at the time of admission.

Is membership to The Strong museum tax deductible?

The Strong is a 501(c)(3) not-for-profit educational organization supported in part by membership contributions. Memberships at the Benefactor level and higher are tax deductible to the extent that the law allows. Please consult your tax advisor.

Is there a membership discount for military personnel?

The museum also offers a $5 discount on annual membership fees (any membership level) for United States active-duty military and military veteran (Air Force, Army, Coast Guard, Marines, Navy, and National Guard) families who present appropriate and valid identification at the time of purchase or renewal. Identification must be current and valid based on the expiration printed on them. Please visit the museum admissions desk with your ID. Discount may not be combined with other offers.

Do guests of members receive a discount?

Yes, guests not covered by your membership receive a $1 discount on their general admission price. A member must be present to receive the discount. This discount does not extend to Dancing Wings Butterfly Garden admission.

Do you offer local employees a discount?

Employees of companies that are part of the museum’s Corporate Partner Program receive a $5 discount on their membership. Please visit the Corporate Partner Membership Discount page for details. We are unable to accept this discount online.

Membership terms and conditions

Membership may not be shared by multiple households or used by daycare or babysitting services. Membership is non-refundable and non-transferable. Photo ID and membership cards are required at each museum visit. Fees and benefits are subject to change without notice. Name changes will incur a $5 processing fee along with proof of residency and old membership cards (limit 1). This membership is a revocable license for the member and permitted guests. Parking is available at the museum during regular museum hours on a first-come, first-served basis.

Members and permitted guests are subject to the rules and regulations of The Strong. Members and guests assume all risks and dangers of personal injury, property damage, and other hazards incidental or in any way related to the visit, whether occurring prior to, during, or subsequent to the visit and releases The Strong, its trustees, officers, employees, agents, and affiliates from any and all liability for same arising from the visit. The Strong reserves the right to expel from the premises any person and/or revoke the membership, without refund, of any member where the presence or conduct of the member or guest is deemed objectionable by the The Strong in its sole discretion, or who fails to comply with any and all security measures and applicable laws. The Strong reserves the right to limit articles brought onto the premises, and to limit large bags and similar items. Flash photography is prohibited; and still and video images may not be reproduced for commercial use without written consent from The Strong.