Frequently Asked Questions

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How do I purchase or renew a membership?

There are four easy ways you can purchase or renew a museum membership:

  • Visit the online membership page;
  • Visit the museum admissions desk (for quicker service, bring your renewal notice or print and fill-out an application before coming to the museum);
  • Call the museum at 585-263-2700 Monday through Friday 8 a.m. to 4 p.m.;
  • Or, mail your application and payment to:

The Strong
Membership Team
One Manhattan Square
Rochester, NY 14607

The printing on my membership card has worn off.

Please contact the membership office or visit the museum admissions desk to request a new membership card. To protect your membership card, we recommend wrapping a piece of clear packing tape around it. We continue to work with our vendors to identify a more durable membership card. 

I've lost my membership card, what should I do?

Please contact the membership office at 585-263-2700 x254, membership@museumofplay.org, or stop by the museum admissions desk to request a new card. Your first card reprint will be complimentary; future reprints will incur a $5 processing fee.

How long does it take to get my permanent membership card?

We attempt to mail all permanent membership cards within 10 business days, but sometimes due to high volume, it can take up to two weeks. You can enjoy all of your member benefits using your temporary membership card until the permanent one arrives. For gift memberships, please plan accordingly.

What do you mean by “up to two named adults?”

A membership may be set up for one or two adults (age 18 or older) who reside in the member household. If only one adult lives in the household, only that adult may be listed on the membership. If you bring adults who live outside of the member household often, consider the Add-a-Guest feature (add $35 to any level). This feature allows you to bring one guest free of charge each time you visit.

My spouse will never visit, can I name someone else in his/her place?

You may if the other adult lives in the household. If the adult lives outside the member household, you will need the Add-a-Guest feature to receive free admission (add $35 to any level).

What if I’d like to change one of the names listed on my membership?

We can update your membership record and issue new cards as long as the new person on your membership resides in the member household. There is a $5 processing fee for name changes. Your old cards must be returned to the museum before new cards can be issued.

Why do I need to provide photo ID every time I visit?

We do this to protect the value of your membership. Should your card ever get lost or stolen, photo ID prevents abuse and misuse. Each adult member must provide photo identification when visiting the museum.

We have a new nanny, how do I get a new nanny card?

Please contact the membership office at 585-263-2700 x254, membership@museumofplay.org, or stop by the admissions desk. We must have the previous nanny’s card returned to the museum before a new card can be issued. There is a $5 processing fee when changing nannies.

How do I update my contact information?

Please contact the membership office at 585-263-2700 x254, membership@museumofplay.org, or stop by the admissions desk with your new contact information. We will update your record accordingly.

What is the ACM Reciprocal Network benefit on Patron-level memberships?

Current members at the Patron-level and higher will receive a 50% general admission discount for up to six people at participating museums within the ACM Reciprocal Network. For more information and a list of participating museums, please visit www.childrensmuseums.org.

This benefit is only available to members who hold a Patron-level membership or higher. The Strong's membership team will affix a special sticker to your permanent membership cards. You must present your membership card with the ACM sticker to receive this discount.

I hold a membership to another museum with the ACM Reciprocal Network benefit. What is The Strong's reciprocal admission policy?

The Strong provides a 50% general admission discount for up to six people to guests who show a valid membership card with the ACM Reciprocal Network logo and a photo ID.

This discount may not be combined with any other discount and does not apply to Dancing Wings Butterfly Garden admission. The museum will not refund admission for guests that do not have a valid membership card with ACM Reciprocal Network logo at the time of admission.

Is membership to The Strong museum tax deductible?

The Strong is a 501(c)(3) not-for-profit educational organization supported in part by membership contributions. Memberships at the Benefactor-level and higher are tax deductible to the extent that the law allows. Please consult your tax advisor.

Is there a discount for military personnel?

The museum offers a $5 discount on any membership level to active-duty United States military personnel (Air Force, Army, Coast Guard, Marines, and Navy) with valid military identification. Please visit the museum admissions desk with your ID. Discount may not be combined with other offers.

Do guests of members receive a discount?

Yes, guests not covered by your membership receive a $1 discount on their general admission price. A member must be present to receive the discount. This discount does not extend to Dancing Wings Butterfly Garden admission.

Do you offer local employees a discount?

Employees of companies that are part of the museum’s Corporate Partner Program receive a $5 discount on their membership. Restrictions apply. Visit  Corporate Partner Membership Discount for details.