The Strong considers its staff and volunteers its greatest resources. To help it carry out its mission, the museum seeks talented individuals with a passion for outstanding service.
The Strong provides equal opportunity to all qualified applicants without regard to gender, sexual preference, age, race, color, creed, national origin, disability, and military or marital status.
The Strong blends the best features of both history museums and children’s museums—extensive collections and high interactivity—to serve a diverse audience of children, families, adults, students, educators, scholars, and collectors. Paid and volunteer positions may be available to support the museum and its International Center for the History of Electronic Games, National Toy Hall of Fame, World Video Game Hall of Fame, Brian Sutton-Smith Library and Archives of Play, Woodbury School, and American Journal of Play.
After reviewing the available positions (below), candidates should enter The Strong’s online career center, which is provided through InfinityHR to begin the application process: build a profile, enter education and work histories, upload a resume, and add any additional information. To check the status of a completed application, candidates should log into the online career center using their user name and password.
Applying for positions via the career center website allows The Strong’s Human Resources Team to receive and review application materials in a more timely fashion than any other method of application. Candidates experiencing any difficulty with the online career center can send an email with resume attached to firstname.lastname@example.org.
The application review process normally takes between two to four weeks to complete, and all applicants receive a response at the completion of the process. Candidates selected for employment must consent to a criminal background check and drug screen.
Current Job Opportunities
Museum Shop Assistant
The Strong has an opening for a Museum Shop Assistant in its Everything for Play museum retail shop. This is a full-time position that requires an open availability, including the availability to work on weekends and holidays.
Duties and Responsibilities:
- Models museum standard for retail guest service including, enthusiastically greeting all guests promptly upon their arrival at the shop entrance and communicating sales, new items, and related promotions as directed by museum shop manager.
- Trains, leads, and mentors part-time staff in guest services and retail sales processes and procedures.
- Assists team members with resolution of guest services and related issues.
- Keeps accurate records of shop sales and inventories (daily, monthly, annually), cash deposits, mail orders, and other income activities, as assigned.
- Processes mail orders, packs and ships merchandise, orders and receives shop merchandise, and performs related inventory management processes as directed by the museum shop manager.
- Maintains, monitors, and follows museum shop cash handling procedures, including the daily balancing of register drawers and cash reserves, and preparing the bi-weekly change order.
- Prepares daily shop bank deposit and closing reports for finance.
- Works closely with vendors and sales representatives to resolve product damages, returns, and credits.
- Prepares museum shop to be opened and closed on scheduled workdays.
- Stock, store, and display merchandise on fixtures and shelves.
- Works special events outside of regular museum hours as needed.
- Accepts other related duties as assigned, including shop management responsibilities in the absence of the museum shop manager.
- High School Diploma/ GED; College coursework a plus
- Two years experience in a retail setting
- Proven ability, interest, and commitment to superior guest service as it applies to the museum and retail settings
- Familiarity with point-of-sale register and inventory systems
- Experience working with families, school groups, and tourism groups a plus
Must consent to and pass a drug screen, and criminal background check as conditions of employment. The Strong is a smoke-free campus and smoking is not allowed on museum property.
The Strong is looking for a Manager of Building Systems to oversee all aspects of the maintenance and management of the museums HVAC system, including ensuring that all operations are safe, efficient and cost effective. This position reports to the Vice President for Finance and Facilities.
Duties and Responsibilities:
- Establishes, manages and improves maintenance programs, operational processes and standards for HVAC, plumbing and roof systems
- Regularly examines facilities and evaluates HVAC conditions for suitability for occupancy and preservation of collections
- Sources potential vendors for repairs and maintenance projects, provides specifications and bid conditions evaluates proposals and selects the appropriate vendor
- Provides direct supervision and coordination of vendors working on site
- Manages utility contracts and tracks usage
- Responsible for the development and maintenance of facilities capital and operating budgets related to utilities, HVAC and roof maintenance
- Establishes policies and procedures and provides support for disaster management
- Provides on and off-hour emergency response
- Serves as a member of the Facilities Use and Emergency Management Team
- 2nd Class Stationary Engineer
- Grade R-2 Refrigeration Engineer
- Valid New York State Driver’s License
- Ability to communicate effectively utilizing interpersonal skills to maintain effective relationships with staff and vendors
- Strong organizational skills
Must consent to and pass a drug screen, physical exam, and criminal background check as conditions of employment. The Strong is a smoke-free campus and smoking is not allowed on museum property.
Food Service Host
Duties and Responsibilities:
The Strong is one of the country's top-rated family destinations. We hire friendly and respectful individuals who believe in making the Food Court a place where our guests can enjoy their meals and recharge after hours of interactive fun in the museum.
Food Service Hosts are fully dedicated team members, shaping the experience of thousands of visitors each year and contributing to a culture of teamwork, desire to excel, and commitment to unparalleled guest service. Whether at Subway, Taco Bell, or Pizza Hut Express, Food Service Hosts take part in the complete guest experience by proactively approaching guests at the counter, preparing items as requested, answering questions about our menus, and offering suggestions for meal solutions.
From cleaning and replenishing food stations, handling monetary transactions, and providing continuous and courteous service in a fast paced setting, our Food Court Team helps build The Strong's reputation. In this role, Food Service Hosts work well independently and with a team, are punctual, have good attendance, uphold established procedures to ensure health and safety standards, and more.
- Open availability, or availability to work weekends (Friday-Sunday) at the very least
- A high school diploma or GED; we will also consider current high school students 17+ years of age
- Enthusiasm for extraordinary guest service and an infectiously positive attitude
- The ability to be cross-trained in all areas of the Food Court
- A centrally located workplace
- A comprehensive training program for all new staff
- Part- time, entry-level positions with no late nights or drive-thru windows!
- Free parking and free museum admission for all staff, plus discounted family admission
- Meal and gift shop discounts
- Flexible scheduling for students in high school or college
Must consent to and pass a drug screen and criminal background check as conditions of employment. The Strong is a smoke-free campus and smoking is not allowed on museum property.